Privacy Policy

Privacy

We respect your privacy and do not use your information for any purpose other than communication regarding your order. Your information is never shared with anyone outside of our company and limited to Techlite employees to provide products and services to you. We protect your information and will not disclose your account name and password to anyone. If you have any questions or would like to change your username and password for any reason, please call us at: 800.922.5252, FAX 480.894.6255.

Order

The minimum order is one case unless otherwise stated. Product prices and designs are subject to change without notice. All online orders are processed using a secure connection.

Payment Terms

Prepayment via Visa, MasterCard or AMEX are accepted by our accounting team via Authorize.net payment platform.

NET 30 day terms available OAC. Email your Trade References and purchase order to INFO@TECHLITE.COM along with your company profile.

Orders shipping to the following States require a Tax Exempt Certificate, Current Resale Certificate or are otherwise subject to the appropriate taxes; Arizona, California, Washington.

Shipping Policy

Orders are shipped via United Parcel Service (UPS) within 15 days after receipt of order and successful credit processing. Customers will be charged freight according to product weight from origination zip-code to destination zip-code based on Carrier’s current rates for the service type chosen. UPS is used unless otherwise requested and freight charges will be added to your order accordingly. Should you prefer to use another carrier or want to use your own UPS Account Number, please list it in the comments box on your order. Techlite is not responsible for rate changes by the carrier.

Conditions

The user shall be responsible for determining suitability of the product for his intended use, and user assumes all responsibility for an injury, loss or damage, direct or consequential, arising out of misuse. Techlite products are carefully inspected before shipment. As it is impossible to detect all imperfections, our policy is to replace such goods as proved defective. Techlite warrants that the product is free of defect in material and workmanship and their only obligation shall be to replace such quantity of the product that the user proves to be defective; and they shall not be liable for any damages including consequential and special damages. No other warranties, expressed or implied, are given. All Technical Information and statements contained herein are based on laboratory tests we believe to be reliable, but the accuracy or completeness is not guaranteed under all circumstances.

Claims

All Claims of shortage or erroneous charges must be presented in writing within 10 (ten) days after receipt of shipment. All claims of defect and/or adjustments must be presented in writing to Techlite Insulation within 90 days of the date of shipment. Return Material Authorization (RMA) must be requested and approved prior to returning any item otherwise the package will be refused at our dock. Restock fees will apply and are determined at receipt inspection based on the condition of the product and how much repackaging is necessary to return the product to a sellable condition.

Custom and Non-Standard Products

Orders are NCNR after customer has signed-off on the proof. Lead-Times may vary but generally a custom product can be built within 15 days. Minimums and set-up fees may apply. The quantity shipped may vary 10% (+/-) on all custom orders. Contact us for a custom quote on high volume or specialty purchases by emailing us at INFO@TECHLITE.COM